Citizen-driven reform of local-level basic services: Community-Based Performance Monitoring

Amid growing interest in forms of participatory and decentralised governance, increasing efforts are being made to increase the accountability, responsiveness, and relevance of the state through active citizenship. Drawing on the theoretical basis for social accountability, this article explores bottom–up views of active citizenship which highlight the importance of the intrinsic as well as the instrumental value of participatory social accountability and thus of active citizenship. One approach to social accountability, Community-Based Performance Monitoring (CBPM), is used to demonstrate these instrumental and intrinsic values in practice, in relation to local public service delivery.